VISITOR FAQ

VISITOR EXPERIENCE FAQ

We look forward to welcoming you to experience the reimagined Smith Tower visitor experience. Below are answers to the most frequently asked questions to help guide you in planning for your visit. Contact us info@smithtower.com or 206.624.0414 with any questions or concerns.




How do I purchase tickets?

Tickets can be purchased online or at Smith Tower. We are not able to exchange, refund or credit purchased tickets. Our historic Otis elevators have a limited capacity of seven people per ride including the operator.

How do I to get to Smith Tower?

Smith Tower is conveniently located in the heart of Pioneer Square with easy access from I-5, I-405 and I-90 as well as all forms of public transportation. Click here for a map and directions.

Where should I park?

Pioneer Square offers an abundance of street parking and garage options. For your convenience, we recommend Butler Garage. Enter the promo code smithtower on the checkout page and the rate will switch to $5 for up to two hours of parking. After two hours, normal rates will apply. Visit DowntownSeattleParking.com for additional tips on parking locations and rates.

Do you take reservations?

Reservations are not available for the Observatory. All seating and access to the 35th floor is based on availability. As a courtesy to all guests, please ensure your entire group has arrived before you ankle up to the Observatory, as incomplete parties will not be admitted to the 35th floor.

Can I bring a group?

Absolutely! Smith Tower is the ideal venue for gatherings and celebrations of all kinds. Groups of 20 - 40 guests should check out our Group Reservation options for day and evening. If you have more than 40 guests, contact our Event Management Team on 206.624.0795 to plan your event.

Can I bring my stroller? Luggage?

Yes, but please plan to keep it with you as we're not able to provide storage.

Is Smith Tower wheelchair accessible?

Yes, all the visitor experience spaces are completely ADA accessible.

How long should I plan on being at Smith Tower?

The duration of your visit is entirely up to you as the exhibits are self-guided so you can spend as much or as little time as you like taking it all in. Depending on visitor volume, there may be wait times to ride the elevator to the Observatory.

Can we bring our own food and beverages?

Outside food and beverages are not allowed, but we have a variety of options available.

Are pets allowed inside Smith Tower?

We love your furry friends, but we can only allow service animals.

What is your smoking policy?

Smoking is not permitted anywhere inside of Smith Tower nor on the Observatory deck.

Are restrooms available?

Restrooms are available on both level 1 and level 34 of the Smith Tower visitor experience.

EXPERIENCE A WORLD-FAMOUS OBSERVATORY

The spirit of Seattle's original skyscraper shines through. Experience fascinating exhibits and a 360-degree view from the Observatory that includes an outdoor deck and a speakeasy-style bar featuring classic cocktails, fresh local oysters, and other shareable plates of goodness.